| Course | |||||
|---|---|---|---|---|---|
 | A$749.00 Fast-Track Business Broker Course This fast-track course teaches you the most valuable things needed to get started and flourish as a business broker.
This course is ideal if you plan to start part-time or just want to learn the main things you need to know. To take your... | ||||
 | A$95.00 Customer Service Essentials Course “Should we be focusing on customer service or customer experience?”
That might sound like a trick question, but customer service and customer experience are two very different parts of the same puzzle. Understanding how the two terms... | ||||
 | A$95.00 Customer Service Essentials Course Know your brand. Would it surprise you to learn that knowing your brand is one of the best ways to provide top-notch customer service?
A brand isn’t only a logo, a quirky name, or a social media presence – it’s also the knowledge and... | ||||
 | A$95.00 Customer Service Essentials Course When you’re trying to solve a customer’s problem or make a sale, it can be a challenge not to focus on your own agenda. You have quotas to meet and metrics to beat.
But handling a situation incorrectly or in a pushy manner will not... | ||||
 | A$95.00 Customer Service Essentials Course Think back to any time you were rudely refused a refund, cold-called or received an impersonal birthday message from a stranger on LinkedIn, and you’ll realize you know exactly how to destroy a potential customer relationship.
Keeping... | ||||
 | A$95.00 Customer Service Essentials Course You’re most likely familiar with this scenario. A difficult issue or unreasonable request comes up during the 5 minutes before the end of your shift. You’re tempted to shoot off the first response that comes to mind just to get the customer... | ||||
 | A$95.00 Customer Service Essentials Course It’s a well-known fact that everyone loves to give advice, but nobody likes to take it. And this doesn’t change because you’ve got your name on the office door, or you’re the employee of the year.
But, unhappy employees or disgruntled... | ||||
 | A$95.00 Customer Service Essentials Course Imagine this: you’re in a salon booking an appointment for a basic haircut. The receptionist tells you that you can book with a different stylist – one with a fancy title – who’ll give you a better cut, but it will be pricier. You agree.... | ||||
 | A$95.00 Customer Service Essentials Course Imagine if trains were to arrive ‘when they can’. Or people turned up at weddings on a different date than the one on the invitation. Or use-by dates on food weren’t accurate. The world would be in chaos.
The most successful companies... | ||||
 | A$95.00 Customer Service Essentials Course We all know technology is great. Take electric motors – they work exceptionally well for Tesla. They’re eco-friendly and quiet. The invention is also thrilling because Tesla’s customers expect innovative changes.
What would happen if... |
